Toro HVAC Inc. ("Toro HVAC", "we") respects your privacy. This policy explains what personal information we collect through torohvac.ca and our services, and how we use it, in line with Canada's PIPEDA and Alberta's Personal Information Protection Act (PIPA).
What we collect
- Contact details you give us: name, phone, email, city and service address.
- Details about your request and your heating, cooling or hot water equipment.
- Basic website analytics, such as pages visited and device type, collected through Google Tag Manager and related tools using cookies.
How we use it
- To respond to requests, schedule and perform service, and send quotes and invoices.
- To send appointment reminders and service messages, including by text if you opt in.
- To improve our website and services.
Sharing
We do not sell your personal information. We share it only with service providers who help us run our business (for example scheduling, payment, financing or messaging providers), and only as needed, or when required by law.
Retention and security
We keep information only as long as needed for the purposes above or as the law requires, and we use reasonable safeguards to protect it.
Your choices
You can ask to see, correct or delete your personal information, or withdraw consent to marketing, by emailing [email protected] or calling 587-573-8676. You can block cookies in your browser settings.
Changes
We may update this policy. The date below shows the latest version.
Last updated: November 2026